Do you have any questions? We have the answer.

Absolutely—with 100% in-house R&D and French technology components (communications, hosting, hardware). Our partners and investors (e.g.,Thales Group) are also French.

The “no-code” approach to visual workflows allows you to create most business processes in just a few minutes, whether they involve safety and security or other needs (maintenance, cleaning, etc.). But our offering also includes three levels of support services: “Customer Success” support to advise and assist you in defining, setting up, and deploying procedures; our 24/7 Remote Monitoring Center for all your incidents and alerts; and our business experts specializing in the areas that matter to you (crisis management, site security, event security, security abroad, legal security, etc.).

We provide our clients with a comprehensive Personal Data Impact Assessment (PIA), which is updated annually in collaboration with our DPO, the law firm Bold. Heropolis is committed to privacy and accesses personal data only when necessary and for a justified period of time.
+ GDPR compliance.

Our developers adhere to security standards in accordance with the latest best practices in this field. All data transfers are encrypted. We also provide our clients with documentation demonstrating compliance with ANSSI recommendations, as well as details on all security measures and certifications related to data hosting.

Yes, Heropolis meets regulatory requirements for electronic incident logs (traceability, automatic archiving, automatic or simplified data entry, access rights, etc.), but that’s not all! Your agents’ business tools, the PTI, communication channels, data analytics, and—most importantly—a modular application for all your employees: take your usability and responsiveness to the next level.

All types of events: incidents, anomalies, clarifications, alerts, interventions, found/lost items, instructions, patrol reports, shifts, visit notifications, completed tasks, etc.

Yes, the interface is designed to be intuitive, often requiring only minimal training (or no training at all for field users).

No: Delayed synchronization allows for offline use, with data automatically sent as soon as a network connection (Wi-Fi or cellular) is restored.

Yes, a mobile app or a responsive version is generally available for field agents.

Yes, Heropolis allows you to set up alerts via email, push notifications, or text message based on specific criteria.

• Events and incidents: fully customizable forms with 15 to 20 field types. Conditional display. Conditional notifications. Severity rating.
• Task Management. Reminders. Recurring Tasks.
• Shift Management. Reminders. Checks.
• Quality controls.
• Rondier: Features include patrol management (via GPS or NFC tags), notifications for predefined events, related incidents, and report generation.
• PTI-DATI: 5 trigger modes—integrated front-end (real-time chat, audio, or video verification), integration with an existing front-end (SIA DC09 protocol), or via calls. 
• Real-time geolocation, notifications to agents.
• Management of visitors and visit notifications (one-time or recurring). Site access via a unique QR code. Issuance of visitor badges.
• Equipment Management.
• Document management: text, images, PDFs, and videos. Version control and electronic signature collection.
• Automatic data analysis and exports, alert thresholds.
• Most importantly: 50 to 100 new features per year. Let us know your needs, and we’ll address them quickly and efficiently.

• Choose solutions with a reputation for reliability and good technical support.
• Make sure the system has regular backups and disaster recovery plans.

Yes, reliable solutions incorporate compliance with the GDPR: access logging, retention periods, the right to be forgotten, pseudonymization…

Yes, every action (creation, modification, deletion) is time-stamped and linked to a user to ensure full traceability.

Yes, they are stored on encrypted French servers (certified to ISO 27001, Tier III, or SecNumCloud standards) with redundancy, and access is protected by a username and password, along with MFA (strong authentication).

Yes, the software automatically generates reports (daily, weekly, etc.)—or generates them on demand—in PDF or Excel format, or via a dynamic dashboard.

Yes, you can analyze the types of events, their frequency, their location, the time it takes to process them, and so on.

Incidents, events, shifts, patrols, completed tasks, signed-off instructions, alerts: it’s easy to set up and absolutely comprehensive.

Yes, you can define roles (customer, employee, agent, supervisor, administrator, etc.) and precisely restrict or expand their access based on their role.

Yes, depending on the permissions, events can be viewed or shared with other departments via the platform in real time, on both computers and mobile devices.

• Set up different access levels based on roles and responsibilities.
• Take advantage of our secure authentication features to protect sensitive data.

Yes, our MCE offers a standardized web API (connectors) to integrate with your existing systems: DATI, planning tools, technical alerts, etc.

The interface is usually set up in just a few days.

Yes, we offer assistance with data migration: some data can be imported via an Excel file, while other data can be imported by our support team.

This is an opportunity to improve the quality of your service with the help of our experienced support team (SSIAP3 certification, private security supervision).

It can take anywhere from a few hours to a few weeks, depending on the complexity (number of sites, customization, training, etc.).

You have access to a collection of report templates (several dozen) that have been field-tested and cover the vast majority of your needs. They can be enabled on a site-by-site basis, in groups, or globally.

Example metric: 1 month for 50 sites nationwide, including training.

Yes, Heropolis offers guidance to help you get started, as well as educational resources: training sessions with hands-on exercises, video tutorials, and an illustrated manual.

• Plan a phased migration with adequate staff training.
• Use software solutions that offer support and assistance to make the transition easier.
• Take advantage of our default configuration: more than 70 event and incident templates, tailored to all environments (retail, high-rise buildings, commercial, etc.).

• Use the training resources provided: PowerPoint presentation, installation manual, administration manual, video tutorials
• Organize hands-on training sessions to familiarize staff with the new system: managers, shift supervisors, and staff members (SSIAP, ADS)

The price varies depending on the number of active operational workstations (used by employees) each month.

There are 2 plans available (Core and Premium), with volume-based pricing for 1, 10, 25, 50, 100, 200, 400, or 800 or more workstations.

These are among the most competitive on the market, with no compromise on quality or ongoing innovation.

No, everything is included (hosting, support, updates, DATI, etc.).

In addition to the electronic logbook feature, other features are available: mass alerts, shift scheduling, quality control/audit questionnaires, safety log, and fire/construction permit management.

• Assess the initial and recurring costs: licensing, maintenance, and training fees.
• Compare the costs with the potential savings in time and operational efficiency.
• Consider the value for money: Heropolis does everything it can to remain the best-positioned system on the market over the long term.

Yes, Heropolis is designed for mission-critical environments, with advanced traceability, high availability, and auditability.

Yes, it facilitates compliance with documentation requirements and provides evidence that safety and security procedures have been followed.

• System responsiveness: immediate synchronization, integrated communication, and well-designed automation
• Agent effectiveness: Heropolis’s renowned user-friendliness, highly valued top-tier business support and consulting
• Improved management: higher rate of log entries, integrated data analysis, clear and interactive metrics
• Data Sovereignty and Security: The best of French and European cloud offerings, ANSSI-certified hosting, or local hosting.