Legal Notices: Heropolis App

Hosting
By default, the data for the Heropolis app is hosted as part of the Heropolis service on the IT equipment of the company Ouscale 3DS, whose headquarters are located at the following address:
1 RUE ROYALE 92210 SAINT-CLOUD

At the customer's request, alternative hosting may be provided. Please contact the Heropolis Administrator for your entity.

General Terms of Use
October 2026 version
Access link: https://heropolis.fr/mentions-legales-application-heropolis

Article 1 – Purpose
These General Terms and Conditions (hereinafter “the General Terms and Conditions”) govern the use of the Heropolis app (hereinafter “the App”) by the mobile user (hereinafter “the User”).
The User is initially registered on the App by the App Administrator, who holds an administrative license on the Heropolis App server. This registration includes the User’s last name, first name, email address, and User type (i.e., “
” “Trusted Person” who can send an alert, or “Response Personnel” who can send and receive alerts).
This registration triggers the sending of an email to the User containing a unique and personal download link. The device on which the Mobile App is installed is identified on the server upon its first connection by its unique number.
The deletion or modification of a User’s access rights by the Administrator also triggers the sending of an email to the User containing a summary of the changes to the User’s status.
Every User of the App must have read and understood the General Terms and Conditions before using the App. The User accepts the General Terms and Conditions without reservation and agrees to comply with them.
The Publisher reserves the right to modify the General Terms and Conditions at any time. Consequently, the User must regularly consult the latest version of the General Terms and Conditions.
Article 2 – Description of the App
2.1 The App allows the User, when he witnesses an event requiring intervention, to send, from any mobile device connected to the Internet, an alert (hereinafter the “Alert”) consisting of the User’s GPS location, the User’s personal information (last name, first name) as previously defined by the Administrator, as well as information related to the event. This alert, at the discretion of a Supervisor, is transmitted manually or automatically to the nearest predefined Emergency Responders registered with the service and available at the time the Alert is sent.
The Responding User, having registered as such on the service, has the ability to:
– Define a time slot during which they will be available to receive notifications
– Accept or decline any rescue mission, as well as view the location of the incident and the map route leading to it. If the User accepts the mission, they commit to responding and will be integrated into a response network consisting of all other Users who have accepted the mission, as well as the User who initiated the alert. Within this response network, information can be exchanged via chat, which may include details such as the number of victims and their condition.
If the User declines the mission, he or she does not join the response network and is released from any liability related to failure to provide assistance.
2.2 The User agrees that the content of the Alert is not unlawful and does not violate public order, public decency, or legal provisions relating in particular to image rights, privacy, and intellectual property rights.
Intellectual Property
3.1 The Publisher is the exclusive owner of the intellectual property rights related to the App.
The General Terms do not transfer any intellectual property rights to the User.
3.2 The Publisher grants the User a personal, non-transferable, non-assignable, non-exclusive, and royalty-free license to use the App, in accordance with the General Terms.
The User is not permitted to:

Article 4 – Warranty / Liability
4.1 The publisher makes no warranty regarding the App and, in particular, does not warrant:

The Publisher does not guarantee that the app is free of viruses, hacking, or other security breaches. However, all reasonable measures will be taken in good faith to this end.
The App is provided to the User “as is.”
The User acknowledges that use of the App is at his or her own risk.
4.2 The Publisher is bound by an obligation of means regarding the App.
The User is solely responsible for the use of the App. The Publisher cannot be held responsible for any unlawful use of the App and, in particular, for the User’s infringement of third-party intellectual property rights, for the violation of image rights, for invasion of privacy, for identity theft, or for false accusations.
The Publisher disclaims any liability in the event of malfunctions in the Internet network, telephone lines, or mobile devices, or in the event of security breaches.
The Publisher cannot be held liable for any loss of income, business, profit, or data related to the User’s use of the App.
Article 5 – Personal Data
The User’s personal data is processed by the entity that invited the User to use the App.
The User is referred to the information document prepared by this entity regarding the methods of processing their data and the exercise of their rights under the General Data Protection Regulation.
When the entity that invited the User to use the App is a public authority, an initial overview is available in the “User Privacy Policy (public authorities).”
This document, which remains the property of Heropolis SAS, can be obtained upon request at the following address: contact@heropolis.fr
In the event of the sale of the device
The User is informed of the following procedure to be followed in the event of the resale of the device, in order to reset all data associated with the app:
– Standard uninstallation of the Heropolis app.
Article 6 – Relations with APPLE Inc. and GOOGLE Inc.
The Terms and Conditions are agreed upon solely between the Publisher and the User and not with Apple Inc. (“Apple”) or Google Inc. (“Google”).
The User acknowledges that Apple and Google are not obligated to provide maintenance and support services for the App.
The user acknowledges that Apple and Google have no warranty obligation or liability of any kind (including for infringement of third-party intellectual property rights) with respect to the App.
The user hereby declares and certifies that he/she is not located in a country subject to a U.S. government embargo or designated by the U.S. government as a state sponsoring terrorism, and that he/she is not listed on a list of people prohibited or restricted from entering the United States.
For the App accessible from the App Store, the user acknowledges and agrees that upon the user’s acceptance of the Terms and Conditions, Apple and its affiliates are third-party beneficiaries of the Terms and Conditions and may enforce the Terms and Conditions against the user as third-party beneficiaries.
Article 7 – Applicable Law / Dispute Resolution
The General Conditions are governed by French law.
Any dispute relating to the General Conditions shall be submitted to the competent French courts.
I hereby declare and acknowledge that I have read and accept the General Terms and Conditions. I agree that my personal data (including geolocation) provided in connection with my use of the Application will be processed by the Publisher under the terms set forth in the General Terms and Conditions.